Sometimes we have to win our clients over.

Bad past experiences with another realtor can really suck.

In 2013, Brian and Mahala’s kids were gone.  It was time to downsize from their family home to a West Boulevard charmer.

A mutual friend hooked us up and we got the call to help out.

We had our work cut out for us. 

When Brian and Mahala originally bought their home, Brian never felt like his agent had their back.  He silently questioned his loyalty and whether or not their best interests were really at the forefront.

Which led to a general distrust of realtors.

Understandable…

Since Mahala’s job at the time allowed minimal contact during the day, Brian became the guy to deal with “them thar” realtors.

Sarah and I were managing both transactions at once – making sure the buyer bought their house and arranging for the purchase of their new one.

It was a BUNCH of emails, texts, and phone calls.

And fortunately, with consistent communications and updates, we changed his mind about real estate agents.

“They made me believe again”, he wrote after the transactions were complete.

“The process was seamless from A thru Z. It could not have been more trouble-free. Tristan and Sarah held my hand through the entire process (figuratively). Tristan worked closely with our banker, inspector, and title company. He left nothing undone and kept a close eye on the details of the two transactions (even to the extent of gently nudging me on occasion)”

Since then, we have leased commercial spaces for his family.  We even helped Mahala into a wonderful space for her business when she decided to venture out on her own.

But it doesn’t stop there.

We regularly meet for lunch.  We talk about our kids, our businesses, Brian’s soccer and my football.

Because this real estate stuff is more than buying and selling.

It’s a relationship.  It’s a family.  Doing it right.

If you are ready to start your real estate journey with the Emond Team and become part of our family…let’s meet up.  We ain’t scary.  😊

Four Years.

I was working with these two for FOUR years.

Now don’t get me wrong – I loved working with Nan and Sheldon.  Life just got in the way…

I remember meeting them for the first time one evening in my office.  They were feeling me out to see if I was a good choice to help them out with their real estate fun.

The deal was sealed when I made a joke as I was giving directions to the bathroom.  (be real folks.)

They were ready to move out of their single wide (with HUGE garage) on half an acre to a place in the Hills with a workshop.

We looked at some crazy places…there was this one home that (in my mind) was a junk yard of metal parts and wheels.  While I was trying to run from the mess, Sheldon was wondering how much of it they would leave…

Unfortunately, some life changes put everything on hold.

I stayed in contact with them the next couple years.  We looked at a few here and there and always had some laughs along the way.

Finally, in 2017 it was time.

I was concerned about how quickly we could sell their manufactured home since financing those can be difficult.

But Nan had the home looking amazing and Sheldon’s garage was a car/workshop guy’s dream!  It was under contract within 30 days.

We found the perfect home for them off Rimrock Highway.  The garage needed some retrofitting for Sheldon’s projects and the house needed some updates.  But it had all sorts of potential and lots of places for Christmas decorations!

They have loved every minute of their home.  I was over sharing a beer with them the next summer, checking out the reworked garage, new deck, and home updates. 

Sometimes it takes time to get into the home you love.  Life happens.

Things you can’t control come up…

The home you want isn’t available yet…

Don’t. Give. Up.

Stay the Course.

Sarah and I are here to help you.  We work at your pace in your timing.

It’s a cliché kind of statement, but a true one: we aren’t interested in helping you find a house, we want to find the house that you love.  The house you make your very own.

FOUR Minutes.  It only took 4 minutes for Claton and Renee to beat out the competition and get their home.

Wait, wait.  Let’s back up….

Claton and Renee were ready to buy a home.  Kid was on the way, their space was too small…it was time.

They had some unique needs in a Westside home that, quite honestly, I was skeptical we could find in their budget.

But then we walked into what would be their new home.  (spoiler alert)

It was springtime.  In Rapid City.  And the market was hot.  I called the listing agent to let him know an offer was coming.  He had just received one that day.

BAM.  Bidding war.

Claton and Renee were not discouraged.  They presented a strong offer that included a “we’ll pay ‘x’ more than those guys” clause.

The next morning, I got a call. 

“Both offers were pretty similar,” the listing agent said.  “Here’s what we are gonna do.  At 1:30, I’m going to send both parties a counter.  The buyer that gets it back to me first wins.”

Game. On.

I immediately called Claton and Renee and told them the situation.  (the “sitch” if you are Kim Possible fans…)  Then we practiced.  I sent them a document to digitally sign through our e-sign system so they knew what to expect.

The next few hours we waited.  I. love. waiting.

1:30 – email came in.

Save to file, upload to system, send to Claton and Renee.

Text to both:  GO! GO! GO!

Claton signed….

Renee signed….

I got it back…

Download the file…come on, computer – faster!

Upload to email….SEND!

FOUR MINUTES.

S  O  L  D

The other agent hadn’t even been able to contact his people yet.

Thanks to Claton and Renee’s attention to detail and the ability to quickly sign digitally, they got their perfect westside home to start their family.

I walked around the rest of the day with my hands in the air.

YES!

Are you are ready to begin your real estate journey with the Emond Team?  You deserve a fantastic real estate transaction.

On December 1, 2011, Jessica posted on her Facebook status:

“Someday I aspire to own a home on the Boulevard.”

Someone should have warned her about putting things out there…  😊

In the fall of 2014, we listed a historical home on 11^th street.  The owners had bought it as a complete fixer-upper.  They had worked to make it a cute space while retaining as many of the historical pieces as possible.

The open houses on this property were phenomenal!  But…the comments were the same.  People loved the idea of an old home, but they really didn’t want to live in one.

The following Spring was the beginning of Jessica’s dream.  She called me to view the home.  As she walked through the living room, the floors creaked.  Her eyes lit up. 

I knew she was a buyer that would appreciate all this home had to offer.  She loved the history.  She loved the original woodworking, the staircase, the front porch.  She loved the potential of what she could do to make it her own.

AND….it was in her price range.

She quickly had her parents check it out (it turns out I knew her dad…), and excitedly put in an offer.

The sellers accepted and we were off to the races.

This picture of her on the front porch, arms raised in victory – is one of my favorites.

She was ecstatic.

She was realizing her dream of homeownership from 4 years earlier.

And we were along for the ride.

Another reason we do what we do  Helping others experience the dream of owning their own home.

In this case, her FIRST home.

You deserve a place to call home and an awesome real estate transaction to boot.  Call us.  We are here to help.

Your Family.  Your Home.

"Couldn't agree more with all the 5 star reviews on this list! Great team! You will not be disappointed."

"This guy really cares about helping you and your family find the perfect home. Caring, efficient, and just plain good!"

"My experience with Tristan Emond was amazing!! My home was presented beautifully and sold after only 2 days on the market!! I couldn’t have been happier!! Everything from start to finish was great and I highly recommend him. If you are ready to sell and are open to a the selling experience make that call!!"

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"The Emond’s were awesome! This was my first time buying a home so I had a ton of questions. At a friend’s recommendation from when he worked with Tristan, I called Tristan a couple months before I came up to look at houses and he gave me plenty of advice. I flew up and we looked at a bunch of houses. I was torn between two houses so he helped me draw up offers on both houses and was really patient while it took me a long time to decide. He had excellent recommendations for a home inspector and then a banker who in turn recommended an insurance company. Got everything done pretty quickly and Tristan helped a lot with the negotiations following the home inspection while I was tied up with work and didn’t have a phone at times. His and Sarah’s process of dealing with the paperwork online and having a way for me to securely sign things on my phone was awesome with me being all over the country leading up to the move. Really appreciate the work they put into making this an easy move and I’ve already recommended them to several friends moving up here!"

"Sarah and Tristan (The Emond Team) are awesome! In my recent experience to sell a home, while simultaneously purchasing another home, they exhibited unending patience in my quest, particularly with the home sale. I was fortunate to find them two years ago while living in another state but relocating and purchasing a home in Rapid City. Many of the transactions for that purchase took place remotely/electronically. Because of their expertise, the process was seamless. When I decided to make the current transition, I didn’t have to think twice about calling them! They’re a great team, they’re resourceful, they’re fun to work with and they take their client’s needs to heart. They work well together, and the communications from them to make the sale and purchase happen were timely and thorough. Thanks so much, Sarah and Tristan!"